Reviews of Franklins. (Real Estate Agency) in Letterkenny (Donegal).

Franklins

90 Reviews

33 Comments

Real estate agency

Real estate agent

Property management company

Real estate appraiser

Real estate rental agency

Academy Court, 26a St Oliver Plunkett Rd, Letterkenny, Co. Donegal, F92 TNW4

Description

Information of Franklins, Real estate agency in Letterkenny (Donegal)

Here you can see the location, open hours, popular times, contact, photos and real reviews done by the users.

This place has good reviews, this means that they treat their customers well and you’ll feel great with their services, recommended 100%!

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Open hours of Franklins

Reviews of Franklins

P. S.

Grace was extremely helpful and professional with my recent dealings with Franklin’s. Her help and friendliness was much appreciated Thank you Grace

T. G.

Checking into a rental property with Grace was very professional and everything made very straightforward. Any issues dealt with very quickly.

D. K.

I have been renting for over ten years so I am very familiar with the ups and downs one can experience when dealing with agencies. In my case, I am giving Franklins a "5 Star" because their professionalism has been incredible. This is the second house my family and I are renting with Franklins and from day one, they have made themselves available very rapidly whenever we needed them e.g. from providing us with a new oven within two days after the other one broke down, to sorting out the repair for the washing machine the following day after we rang them. Trust me, not many agencies step to the mark once you have moved into the rental accommodation, however Franklins has proven reliable on numerous occasions. What makes the difference to me between a "4 star" and a "5 star" is the fact that their staff has been so friendly with my family at any times since we have relocated to set up roots in Donegal. Our big move has been challenging but Franklins' dedication to us as tenants and their efficient property management have been brilliant!

r. B.

I would definetly recommend using Franklins Auctioneers to sell your property.From the very first call i made i was greeted with a very pleasant ,confident receptionist who took all my details . Shortly after i was contacted by one of their Sales Team who arranged to look at my property and give me a valuation. They took photographs and put together a very impressive video .It later appeared on their website, Daft .ie, their window display and Facebook. I was delighted with their marketing. It wasnt long before i had viewings and an offer. From there on in it was pretty much plain sailing. They took all the stress off me ,kept intouch with solicitors on both sides and were always available to give me friendly advice should i need it. I would have no hesitation in using them again .

B. B.

I have been buying and selling property through Franklins for the last twenty years and I can honestly say that their service has been outstanding. The staff are friendly and helpful and Paul runs a very tight ship and ensures that all emails are responded to within the hour and telephone calls are returned promptly. This is a five star service.

E. B.

Exceptional team at Franklins, for sales, valuations and for lettings. I cannot recommend them highly enough for their trustworthiness, professionalism and expert knowledge.

T. C.

Very helpful company to deal with.

L. A.

Great Services. Quick response and very professional.

m.

Very professional and courteous service, would highly recommend

C. S.

S. D.

D. G.

I had the pleasure of dealing with Brendan, Sharon and the Franklins team since I decided to let my house about 7 years ago.From Franklins choosing the perfect tenants ,house checks and updates regularly there was no need to worry. On the selling of the house then everything done in a very efficient and professional manner.Always on hand to answer any question that you had with a quick response. Nothing was a problem and I would highly recommend Brendan and his team for either letting or selling of property.

A. A.

I had the pleasure of dealing with Grace and the team at Franklins. Grace has been extremely helpful and accommodating during the viewings. She has been kind, professional and quick to respond any time I've needed help regarding the houses.

S. O.

I thought I'd revisit this review as I wrote it during a stressful time. Customer satisfaction % = (reality / expectation) * 100 When dealing with Grace the reality met or exceeded my expectation of how such a business should function. (Sadly she has left) The issue there is you expect every aspect of Franklins to be the same. So the direct staff and handymen I've dealt with has normally been fine. Where it starts to get extremely annoying is having to deal with issues that the landlord (via Franklins) has to resolve. Franklins are the front to this (and has to look after their landlord), so it's understandable that frustration is pushed back on them . I've rented three times with Franklins and for major issues I am expected to chase up have always been painful. Having to check to see when someone shows up, who then doesn't show up. This can go on for months. Or having work people show up who appear so incompetent I am surprised they are still in business. The only other explanation is they are told to not to fix stuff, or maybe they are not getting paid in a timely fashion and taking it out on the person renting. But I have to put up with this and I'm expected to resolve it when I have zero control to change the situation. Of the three rentals one landlord was very unreasonable and I felt it could have all been resolved with a 5-10 minute conversation. Instead I spend weeks playing email tag with no resolution. At the time of writing this, to date I've paid rent well on time and looked after the property even when leaving. So I can attest that I have at least tried to be professional. I also have three outstanding issues, two of which I've dealt with Franklins before. The only reason I am not chasing up is because I don't have time for the months of drama and disappointment I would normally have to deal with.

H. L.

Grace has been amazing from start to finish and so has Sharon. We needed help to find a property and they were so proactive. Super friendly, nothing is ever too much and we feel that we can contact Grace with anything. Professional but personable which is so important. I highly recommend Franklins.

D. G.

Been with this branch for nearing 7 years, the experience has been smooth. Easy to talk to and respond in a timely manner. Always willing to work with us when times got difficult, they were very accommodating when lockdown was at its worst. I've recommended this lettings to many people and will continue to do so.

E. K.

It's my second time I have used Franklins and on both occasions and they were fantastic. I dealt with Grace and found all communication straight forward and very friendly. She arranged also small fix for a problem discovered when I moved in. Highly rocomennded.

f. m.

Hi We moved to Letterkenny for my wife’s job with whole family. Franklins was very helpful in finding us our rental place. Our agent Grace was very welcoming and thorough and cleared all our doubts. She also gives reply as soon as possible to any follow up or queries . I would recommend Franklins. Fildex

M. N.

Had the pleasure of dealing with Grace and the team at Franklins this summer when renting a house in Co. Donegal. Super professional and efficient and would highly recommend for anyone renting.

D. M.

Franklins are excellent to deal with, across the whole company. I recently dealt with Grace who was a great help, highly recommended

J. M.

Very helful & professional

S. S.

Grace Rody was very kind showing me a fantastic house that we eventually rented. The procedures related to the rental process were super fast and they helped me in contracting supplies, putting me in contact with companies in the area. Thank you Grace for your help and for being available whenever we have needed you.

N. l.

R. C.

A. A.

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